Policy

All products must be hand-washed.

Lunar products are warranted against defects in material or workmanship for 15 days from the date of purchase. Damage due to misuse, alteration to the product, wear and tear or negligence are not covered under Lunar warranty. 

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at lotusly6@gmail.com and send your item to the provided return address.

Shipping

To return your product, send us an email at lotusly6@gmail.com and send your item with the provided return label.